How To

How to fix the Error Loading Media File Could Not Be Played?

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We all know how annoying it gets when you are attempting to watch your favorite video or movie online and your fun gets all interrupted by the “Error Loading Media File Could Not Be Played” error message. Whether you are watching a movie online or trying to watch a documentary or nay piece of informational video for your class assignment, being interrupted in the middle by this error message is always frustrating.

Your frustration is the reason for which we have compiled this article which will guide you on how to get rid of the Error Loading Media File Could Not Be Played error message on Chrome, Safari or iPhone.

       I.            Chrome

Keep your Chrome Browser Updated

Chrome Browser Error

  1. Press the three dots button at the upper right side of the toolbar of the Chrome Browser.
  2. If your browser is not updated to its latest version, you will be shown a link for “Update Google Chrome”. If you don’t see this option then it means that your Chrome is up to date.

Then to further avoid the Error Loading Media File Could Not Be Played error message, you must clear your cookies and cache as well.

Remove all caches and cookies

  1. Press the three dots button present at the top right side of the toolbar for Chrome.
  2. Then in the menu press the link for “More tools”.
  3. Now press the option for “clear browsing data”.

If your Chrome is updated to its latest version and you have removed all your cookies and caches and you still cannot get rid of the Error Loading Media File Could Not Be Played error message then read the next fix.

Use the Incognito mode window

  1. Once again press the three dots present at the top right side of the Chrome’s toolbar.
  2. Then hit the button for “New Incognito window”
  3. Here you must copy the link for the video you are attempting to access and paste it into the new Incognito Window.

This will definitely get rid of the Error Loading Media File Could Not Be Played message for you however if it still doesn’t then try the next troubleshooting step.

Set your Chrome to Default Settings

  1. Once more you need to press the three dots present at the top right side of the toolbar of Chrome Browser.
  2. Then hit the button for “Settings”.
  3. And in the section for Settings, click on “Reset Setting”.

    II.            Safari

Just like in the Chrome Browser where you may face many errors while loading media online, Safari browser can also show similar errors and here is what you can do to get rid of them.

error loading media

Remove cookies and saved data

  1. Press the toolbar in your “Safari” browser
  2. Then navigate to and press the section for “Preferences”.
  3. Press the tab for “Privacy”.

If removing all caches and cookies don’t solve the issue for you then you are left with two option only one of which is to delete all the website data which will remove all cookies as well as other saved information on your Mac device but this will sign you out of websites that you are generally always signed into.  The other option is to disable all the extensions.

Remove data from particular sites

  1. Beneath the section for “Remove all Website Data” you will find a button for “Details”. Press this button for Details.
  2. This will open up the list of all websites that have stored some data. You can make use of the search field at the upper right side for the website at which you are trying to access the media link or file.
  3. When you have finally located the website, choose it and press the button that says “Remove”.

If even this troubleshooting fix doesn’t fix the issue for you then the next thing to look forward to are your Safari extensions, which a lot of times are the culprit for the Error Loading Media File Could Not Be Played error message.

Disable all Extensions

  1. The first thing you need to do is press the icon for Safari and then click “Preferences”.
  2. In the Preferences section, go for “Extensions”.
  3. Hit the extension you have installed and beside the box for “Enable… extension”, remove the tick mark from it.
  4. Try reloading the page with the media file to see if you can access the video now or not.

Once you have disabled every installed extension you will get to know exactly the one that was the culprit behind the Error Loading Media File Could Not Be Played error message.

 III.            iPhone

At times when you are trying to load media on iPhone, even then you can be bothered by the error message regarding media files and following are some of the fixes can opt for.

Remove all cookies and web history

  1. Access the app for “Settings” on your iPhone.
  2. Then click in the button for “Safari”.
  3. In the Safari section, press the option for “Clear history and website data”.
  4. Then click on “Clear” to confirm the process for clearing data and web history.

Apart from deleting the cookies and web history, you also need to clear the websites’ data.

Delete all of the website data

  1. Once again access the section for “Settings” on your iPhone.
  2. Click on “Safari”.
  3. And finally go for the option of “Website Data”.

In this section you can either delete all the website data by going all the way down the page and selecting “Remove all Website data” but this will sign you out from all the websites that you are presently signed in at. If you don’t wish to be signed out of these websites then locate the site that you think is causing the issue and delete that site’s data and this is how you can do it:

  1. Click on the button for “Show all sites” present at the bottom.
  2. Now press “Edit” at the top right side
  3. Click the red sign present at the left side of the website display.
  4. Finally click “Delete”.

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